Setup Issues, But Helpful Support

Installing PureVPN on Windows 11 wasn’t smooth - the installer didn’t initially match my system. Fortunately, their 24/7 live chat resolved it within an hour by sending the correct file. Quick and responsive support was a clear win.

Functional UI, But Heavy

Available on Windows, macOS, Android, iOS, Linux, and routers, PureVPN’s app leans more technical than sleek. It starts by letting you pick one of four usage modes (Stream, Internet Freedom, Security/Privacy, File Sharing), after which you can browse servers by flag, ping, or protocol.

The interface is functional, but on Windows it feels bulky and can lag. New users might find the experience a bit overwhelming.

Key Features

• Mode-Based Server Selection – Optimized servers for streaming, torrenting, privacy, etc.
   

• Favorite Servers – Mark go-to locations for quick access.
   

• Dedicated IP & Port Forwarding – Offered as add-ons.
   

• Split Tunneling & Kill Switch – Selective routing and connection cut-off.
   

• Dark Web Monitoring – Included in Max Plan; scans for leaks involving your email, SSN, phone number, or passport.
   

• Doesn’t block certain gray-area sites like pcapp.store or Soap2Day—useful for those accessing niche content.

Speed & Streaming: Inconsistent

• Speeds were decent with some servers like the common picked servers: London, USA and Hong Kong (for some reason maybe due to the proximity of where I am located)
   

• Windows App sometimes lagged or froze due to buffering of the server.
   

Privacy & Logging: Mostly Good, But Not Log-Free

PureVPN is headquartered in the British Virgin Islands - outside the 5/9/14 Eyes alliances - which gives it some geopolitical privacy advantages. The company claims a zero-logs policy, and it has undergone audits (including a unique "always-on" audit from KPMG) to verify this.

However, PureVPN does collect some session-level metadata, such as:

• The IP address assigned by their server (not your original IP)
   

• Connection timestamps (start and stop times)
   

• Total bandwidth used
   

They state that this data is non-identifiable and not linked to user activity. But it’s worth noting that in 2017, PureVPN assisted law enforcement with an investigation using such logs—although they didn’t hand over browsing data.

So while PureVPN isn’t tracking your activity or content, its session logging model may not meet the standards of privacy purists looking for truly logless services like ProtonVPN or Mullvad.

Plans & Pricing: Affordable Promos, But Watch for Price Jumps

PureVPN offers three core subscription tiers:

• Standard – Core VPN + tracker blocker
   

• Max – Includes Dark Web Monitoring, Password Manager & personal data protection tools
   

Current pricing (promo rates):

Add-ons: Password manager, Port Forwarding, Dedicated IP.
 

Feedback on Add-ons: The features may appeal to advanced users, but for most people, they add bulk to what should be a simple VPN.

Support: Fast, But Sometimes Incomplete

Live chat replies are fast—my own issue was resolved in under an hour. That said, some users report inconsistent support quality or unresolved concerns.

Final Verdict

PureVPN brings real value—Dark Web Monitoring, flexible server options, and strong platform support. But its heavy app, occasional bugs, and privacy caveats hold it back.

Bottom Line

If you’re tech-comfortable and want extras like password management and breach alerts, PureVPN is worth a look. Just monitor your plan settings and expect a few bumps along the way.